ICONIC
PERFORMANCES Online Privacy Policy.
We Respect Your
Privacy
ICONIC PERFORMANCES respects the privacy of all our customers and business
contacts, and is committed to safeguarding the personal information
which you provide us. Also, ICONIC PERFORMANCES is subject to the
requirements of the National Privacy Principles which are contained in
the Privacy Act 1988 (the Privacy Act).
Our Privacy Policy outlines how ICONIC PERFORMANCES will handle personal
information about you. As we collect personal information online through
our website(s)
www.thecolonialshow.com.au
OR
www.iconicperformances.com.au OR any of our affiliated and/or
associated websites and/or domains and
http://www.worldsplayground.com/FMP/forms/formprocessorpro.php
(form processor), this Privacy Policy also outlines our approach to
online privacy issues (at 8 below).
Our Privacy Policy is divided into the following sections:
1.
How is personal information collected?
2.
What personal information does ICONIC
PERFORMANCES collect, and why?
3.
Will personal information be given to
anyone else?
4.
Security of
personal information.
5.
Anonymous
transactions.
6.
Non-customer
information.
7.
Access and
correction.
8.
Online privacy
issues.
9.
Additional privacy information and how to contact
ICONIC PERFORMANCES.
How
is personal information collected?
ICONIC PERFORMANCES is one of
Australia's largest educational and entertainment production company
offering schools and businesses live interactive shows, performances and
events. In order to provide customers with a quality event scheduling
service, ICONIC PERFORMANCES offers customers the ability to book and/or
purchase shows, performances, events and packages through three
different sales channels.
·
A national call centre
provides a telephone sales service.
·
In-person sales are
available through organized and/schedule meetings.
·
Online sales are available
through our website.
These sales
channels reflect the different ways in which ICONIC PERFORMANCES collects
personal information about customers. Collection will occur at the time
you make a booking and/or purchase, or when you register as a ICONIC
PERFORMANCES member, through our website.
What
personal information does ICONIC PERFORMANCES
collect, and why?
If you book and purchase a show/performance/event from ICONIC
PERFORMANCES, we need to collect personal information about you, including your
name, address and telephone number. The main reason we need this
information is so we can contact you in the case of an event
cancellation or to notify change of event details or replacement of lost
confirmation invoice. We may also need some of this information in order
to process your payment (for example, if you pay by credit card online).
Unless you tell us otherwise, ICONIC PERFORMANCES may use personal
information about you for marketing and research purposes. You can let
us know about this at any time - all you need to do is contact ICONIC
PERFORMANCES if you no longer wish to receive marketing material.
Will
personal information be given to anyone else?
ICONIC PERFORMANCES does not
sell personal information. However, as explained below, ICONIC
PERFORMANCES may disclose personal information about you in some circumstances.
ICONIC PERFORMANCES may disclose your personal information to The Worlds
Playground who help us operate our business or provide a service to you
(for example, our contractors include companies that help us to operate
our computer systems, send out our mail/email and clean collected data).
Unless you tell us otherwise, ICONIC PERFORMANCES may disclose your
contact details to venues and promoters so that they can provide you
with promotional material about upcoming events. As ICONIC PERFORMANCES
uses a third party company to process our booking forms, ICONIC
PERFORMANCES may share your personal information with other ICONIC
PERFORMANCES
sponsors, associates or company affiliations or entities. This may, for
example, help us ensure that information collected is accurate, complete
and up-to-date and also better enable us to understand and meet your
needs and interests. With your consent, ICONIC PERFORMANCES may also
disclose your contact details to venues, promoters and other ICONIC
PERFORMANCES sponsors, associates or company affiliations or entities,
so that they can provide you with special offers (refer to clause 8
below for further details). If ICONIC PERFORMANCES provides your personal
information to venues, promoters or other ICONIC PERFORMANCES sponsors,
associations affiliations or entities, or engages contractors and
service providers to handle personal information, we require these
organisations to agree to comply with our Privacy Policy and with strict
conditions governing how personal information is to be handled.
Otherwise, ICONIC PERFORMANCES will only disclose personal information if
this is required by law or permitted under the Privacy Act.
Note that sometimes ICONIC PERFORMANCES extracts information from our
collected records to produce aggregated data. This aggregated data does
not identify individuals. ICONIC PERFORMANCES uses the aggregated data for
research purposes and may share the data with third parties.
Security
of personal information.
ICONIC PERFORMANCES protects
the personal information it collects in a secure database, in
proprietary data format, which can only be read using proprietary tools.
Data collected online is stored in a Microsoft SQL database, a
protected, secure data centre that is unreachable by the Internet.
ICONIC PERFORMANCES employees are required, as a condition of their
employment, to treat personal information held by ICONIC PERFORMANCES as
confidential, and to maintain the confidentiality of that personal
information.
Anonymous
transactions.
ICONIC PERFORMANCES does not
allow anonymous transactions. All transactions must include the
necessary details required for the show/performance/event for
confirmation of the show/performance/event.
Non-customer
information.
Sometimes, ICONIC
PERFORMANCES
needs to collect personal information about individuals who are not
customers. This will usually arise where we collect the name and
business contact details of a person who is enquiring about a ICONIC
PERFORMANCES show/performance/event or is interested, but not yet sure of the
date to book the event. ICONIC PERFORMANCES’s policy is to only use
personal information collected from non-customers for the main business
purpose for which it was collected.
Access
and correction.
Under the Privacy Act, you
have a right to seek access to information which ICONIC PERFORMANCES holds
about you. You also have the right to ask us to correct information
about you which is inaccurate, incomplete or out of date. If you are an
online customer, you are able to access or correct the personal
information by logging onto our website. If you are not an online
customer, you may access the information that ICONIC PERFORMANCES has
collected about you by placing your request in writing and sending it to
us using the contact details as shown in our Contact Us page. Please
include your phone number and enclose a copy of a form of identification
such as a current driver's licence or passport with your request. ICONIC
PERFORMANCES's policy is to consider any requests for access or
correction within 21 days of receipt.
Online
privacy issues.
To the extent that this
Privacy Policy applies to online privacy issues, it is to be read as
forming part of the terms of use for our website. When you deal with
ICONIC PERFORMANCES, whether online or otherwise, ICONIC PERFORMANCES takes its
privacy obligations seriously. This clause 8 is intended to provide more
information about privacy for the users of our website. Generally,
ICONIC PERFORMANCES will handle personal information collected online
consistently with the way that it handles personal information collected
offline. To summarise, we will use personal information collected online
to provide you with our products and services (eg to process your online
purchases), to contact you in the case of an event cancellation or a
change of venue, and if you agree, for marketing purposes. If ICONIC
PERFORMANCES provides your personal information to venues, promoters or
other ICONIC PERFORMANCES sponsors, associations, affiliations or entities, or
engages contractors and service providers to handle personal
information, we require these organisations to agree to comply with our
Privacy Policy and with strict conditions governing how personal
information is to be handled. If you have booked and purchased a
show/performance/event online, your contact details may be provided to
the venue where that event is staged or the promoter who has provided
the event - both of whom will act in accordance with the national
privacy principles. If you have opted in to receive newsletters or
special offers from ICONIC PERFORMANCES you may, in some circumstances,
also receive newsletters or special offers from the venue or promoter.
You can change your preference to receive ICONIC PERFORMANCES Special
Offers or Newsletters with ICONIC PERFORMANCES at any time. If you are
contacted by a venue or promoter they will also provide you with a
facility by which you can opt to no longer receive communications. Other
matters specific to ICONIC PERFORMANCES’s handling of personal information
online are set out below.
A. Online
collection of personal and non-personal information
For each visitor to our
website, our server automatically recognises and stores the visitor's
domain name, but not their email address. In addition, our website uses
cookies. Most web browsers are set by default to accept cookies.
However, if you do not wish to receive any cookies you may set your
browser to either prompt or refuse cookies. Please note that rejecting
cookies will disable your browser from booking and/or purchasing
show/performances/events from our website. We also use cookies for
tracking the statistics of our website. This allows us to better
understand our users and improve the layout and functionality of our
website. This tracking is conducted in such a way to ensure the
anonymity of visitors.
B. Provision of
online customer data to venues and promoters
With your consent ICONIC
PERFORMANCES may pass your personal information on to venues and
promoters of events to which you have purchased and/or booked, to keep
you informed of future events. You will be asked at the time of booking
if you would like to receive this information. You may change your
preference at any time directly with the organisations (venues and
promoters) which have obtained your information. If you do not have
their details you may contact us directly.
C. Provision of online customer data to third parties (other than
ICONIC PERFORMANCES sponsors, associations, affiliations or entities)
If you consent to receiving ICONIC PERFORMANCES special offers, ICONIC
PERFORMANCES may use your personal information to provide special
offers from third parties with ICONIC PERFORMANCES benefits (e.g. ICONIC
PERFORMANCES loyalty points). In these circumstances, ICONIC
PERFORMANCES
may provide your data to a third party for the purpose of better
understanding your needs and interests. Where special offers are sent to
you, they will be sent by ICONIC PERFORMANCES and may be co-branded with
the third party. You may opt out from receiving ICONIC PERFORMANCES
special offers at any time by logging onto the ICONIC PERFORMANCES web
site and up-dating your personal details.
D. Secure Online Transactions
If you make a purchase through our website, we will process your
credit card details (if applicable) securely over the Internet using an
Australian Bank accredited Internet payment security system. With the
combination of ICONIC PERFORMANCES.com.au's SecurePay SSL encryption at
our website and a secure browser at your end, we take all measures to
ensure that your credit card and anonymity are protected when you
purchase online. Please note that ICONIC PERFORMANCES does not
currently accept or allow any bookings to be purchased online with a
credit card.
G. Links to other websites
Sometimes our website contains links to third party websites, for
your convenience and information. When you access a non- ICONIC
PERFORMANCES website, please understand that ICONIC PERFORMANCES is not
responsible for the privacy practices of that site. We suggest that you
review the privacy policies of each site you visit.
Additional privacy
information and how to contact ICONIC PERFORMANCES.
ICONIC PERFORMANCES may change
its Privacy Policy at any time. ICONIC PERFORMANCES will make available
this policy to anyone who requests it, whether at our offices, agency
offices or by use of our website. For further information about privacy
issues and the protection of privacy visit the Australian Federal
Privacy Commissioner's website at
www.privacy.gov.au.
If you feel that ICONIC PERFORMANCES is not complying with this Privacy
Policy, or if you have other privacy concerns, please contact us using
the following contact details:
·
by facsimile on (02)
8221-9625
·
by letter to Level 1, 564
Princes Highway Rockdale NSW 2216 Australia
·
by using our
Contact Us page
